At Sushicake Dubai, we strive to ensure customer satisfaction with every order. This Refund Policy outlines the conditions under which refunds will be issued.
Pre-Order and Delivery
All orders must be pre-ordered at least 24 hours in advance via our website, Careem, Deliveroo, or Talabat. We take great care to ensure that your sushi cakes are delivered on time and in perfect condition.
Refund Conditions
Refunds will be issued under the following conditions:
- Non-Delivery: If you pre-order and do not receive your items, you are eligible for a full refund.
- Defective Products: If the products you receive are damaged or not as described, please contact us immediately for a resolution.
Refund Process
To request a refund, please contact us within 24 hours of the expected delivery time with the following information:
- Your order number
- A detailed description of the issue
- Photos of the defective product (if applicable)
We will review your request and process your refund within 7-10 business days if it meets the conditions outlined above.
Contact Us for Refunds
If you need to request a refund or have any questions about our Refund Policy, please contact us at:
Email: management@sushicakeofficial.com
Phone: +971 54 527 2367 (available via WhatsApp)
Thank you for choosing Sushicake Dubai. We appreciate your business and are committed to providing you with the best possible service.